Complaints Procedure

We are committed to providing a high-quality service. If something has gone wrong, please let us know.

Our Four-Step Process
Here’s how we handle complaints to ensure a fair and timely resolution.

We encourage you to first discuss your concerns with the relevant team member. Many issues can be resolved quickly and informally. Please contact us via phone or email with the initial details of your concern.

Lodge a Formal Complaint
Please fill out the form below. All fields marked with an asterisk (*) are required.
Alternative Contact Methods
If you prefer not to use the form, you can reach us here.
LuAr Nest Ltd
14/2E Docklands Business Centre
10-16 Tiller Road
London, E14 8PX
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