LuAr Nest

London's transparent letting agent. No hidden fees, properties let in ~14 days, 5 accreditations.

Contact

  • 14/2E Docklands Business Centre
    10-16 Tiller Road, London E14 8PX
  • 020 4572 9499
  • info@luarnest.co.uk
  • Mon-Fri 9:30-19:00, Sat 9:30-17:00

Quick Links

  • About Us
  • Renting in London
  • Properties to Rent
  • Landlord Services
  • Packages & Pricing
  • Free Rental Valuation
  • Savings Calculator
  • LuAr Nest vs OpenRent
  • Areas We Cover
  • Meet the Team
  • Complaints Procedure

Legal

  • Terms & Conditions
  • Privacy Policy
  • Tenant Fees
  • Client Money Protection

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© 2026 LuAr Nest. All rights reserved. Company No: 16516102

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Complaints Procedure

We are committed to providing a high-quality service. If something has gone wrong, please let us know.

Our Four-Step Process
Here’s how we handle complaints to ensure a fair and timely resolution.

We encourage you to first discuss your concerns with the relevant team member. Many issues can be resolved quickly and informally. Please contact us via phone or email with the initial details of your concern.

Lodge a Formal Complaint
Please fill out the form below. All fields marked with an asterisk (*) are required.
Alternative Contact Methods
If you prefer not to use the form, you can reach us here.
info@luarnest.co.uk
020 4572 9499
LuAr Nest Ltd
14/2E Docklands Business Centre
10-16 Tiller Road
London, E14 8PX